ace96 Privacy Policy
Your trust is the foundation of our service. This policy clearly explains how ace96 collects, stores, uses and protects the personal information of every player who registers or uses our platform.
Our Commitment
Protecting Your Information
ace96 follows six core principles in handling our players' personal information.
Layered Data Security
Your account and transaction information is protected through SSL encryption and multi-layered security protocols. Access to personal data is restricted to authorised personnel only.
No Sale of Data to Third Parties
ace96 does not sell, rent or disclose your personal information to any third party for marketing purposes without your explicit consent.
Control Is in Your Hands
Players have the right to review, update and request deletion of their personal information. Every request is processed in accordance with the terms set out in this policy.
Compliance with International Regulations
Our platform operates under international licensing and follows globally recognised data protection guidelines to ensure your rights are upheld.
Transparent Use of Cookies
Cookies are used solely to improve your browsing experience and ensure this website runs smoothly. You can manage cookie settings at any time.
24/7 Support for Privacy Enquiries
Any enquiries related to privacy and data protection can be directed to our support team via live chat or email, available 24/7 in Malay and English.
This Privacy Policy is a living document — it may be updated from time to time. Players are advised to review it periodically. The latest effective date is stated at the top of this page.
Introduction and Scope of This Policy
ace96 is an online casino and sports betting platform operating under international licensing. This Privacy Policy applies to all individuals who visit our website at ace96.one, register an account, make deposits or withdrawals, use live casino services, online slots, sportsbook, Dragon Tiger, Baccarat, or any other service offered through our platform.
By using the ace96 platform, you agree that your personal information will be processed in accordance with the terms set out in this document. If you do not agree with any part of this policy, please contact us before continuing to use our services.
This policy is written in Malay for the convenience of our players in Malaysia. In the event of any conflict between the Malay version and the English version, the Malay version will apply to players who register through this site.
Information We Collect
ace96 collects personal information from various sources to enable us to verify your identity, process transactions securely, and comply with relevant legal requirements.
Information you provide directly:
- Full name as shown on your identity card (MyKad) or passport
- MyKad number or valid identification document
- Date of birth — used to verify that you are 21 years of age or older
- Active mobile phone number
- Valid email address
- E-wallet account information (Touch 'n Go eWallet, Boost) or online banking (FPX) for deposit and withdrawal purposes
- Cryptocurrency account number (USDT, BTC, ETH) where applicable
Information collected automatically:
- IP address and general location data
- Web browser type and version, and the device used
- Access time records, pages visited and session duration
- Session cookie and functional cookie data
- Transaction history and gaming activity on the platform
We do not store credit or debit card numbers directly. All payments via FPX are processed by a licensed third-party payment processor that complies with industry security standards.
Purpose of Using Personal Information
The personal information we collect is used for the following purposes:
- Identity Verification (KYC): To ensure every player is a real individual aged 21 or above, and to prevent identity fraud and deception.
- Transaction Processing: To process deposits via Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency; and to handle withdrawals within 10–45 minutes with a minimum deposit of RM10 and minimum withdrawal of RM50.
- Account Management: To create and maintain player accounts, including password management, security settings and game history.
- Customer Support: To enable our customer service team to provide accurate and personalised assistance via 24/7 live chat or email.
- Legal Compliance: To meet reporting obligations under international licensing requirements and to prevent money laundering.
- Platform Improvement: To analyse usage patterns in aggregate (not individually) to improve website performance and the player experience.
- Promotional Communications: To inform you about bonuses, cashback and the latest offers — only if you have given consent to receive such communications.
Sharing Information with Third Parties
ace96 treats player privacy as a priority. We do not sell or rent your personal information to any third party. However, in certain situations, sharing information with trusted parties is necessary to ensure our services function properly and comply with the law:
- Payment Processors: Transaction information is shared with licensed payment processors to facilitate deposits and withdrawals through the designated payment methods.
- Technology Providers: Gaming platform and technical infrastructure providers may have limited access to data required to deliver their services.
- Statutory Authorities: We will disclose personal information when required by court order, regulatory body or legitimate legal requirement.
- Licensing Audits: Our international licensing body may conduct periodic audits requiring a review of transaction records and compliance.
All third parties working with ace96 are bound by strict confidentiality agreements and are required to comply with data protection standards equivalent to this policy.
Data Retention Period
ace96 retains your personal information for as long as your account is active or as long as necessary for the purposes set out in this policy. The minimum retention period is five years after account closure, in line with international licensing compliance requirements and applicable law.
Financial transaction records are retained for a longer period to meet anti-money laundering and tax reporting requirements. After the required retention period ends, your information will be deleted or anonymised in a secure manner.
Players who close their accounts may still request their personal transaction records during the active retention period. Contact our customer support to make such a request.
Use of Cookies and Tracking Technologies
The ace96.one website uses cookies — small text files stored in your browser — to improve the user experience and ensure the platform functions correctly.
Types of cookies we use:
- Essential Cookies: Required for secure login, session management and basic platform functionality. These cookies cannot be disabled without affecting website functionality.
- Functional Cookies: Store your preferences such as display language and interface settings to speed up your next visit.
- Analytics Cookies: Collect aggregated usage data to help us understand how players interact with the platform. This data does not contain any personally identifiable information.
You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect your ability to log in or use certain platform features.
Personal Information Security
ace96 implements appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.
- Data encryption during transmission using TLS protocol
- Password storage in hashed form with cryptographic salting
- Role-based access control — only authorised staff may access sensitive data
- Continuous monitoring of suspicious activity and intrusion detection systems
- Regular data backups to prevent loss due to system failure
- Internal security audits conducted on a regular basis
While we take reasonable precautions, no data transmission or storage system can be guaranteed 100% secure. Players are also responsible for keeping their account passwords confidential.
Cross-Border Data Transfers
As ace96 operates under an international licence, your personal information may be processed or stored on servers located outside Malaysia. In all cases, we ensure that such data transfers are subject to confidentiality agreements and protective measures that meet recognised international standards.
By using the ace96 platform, you consent to these data transfers under the terms set out in this Privacy Policy.
Contact Us About Privacy
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact our customer service team:
- Email: [email protected]
- Live Chat: Available 24/7 directly on the ace96 platform in Malay and English
We aim to respond to all privacy enquiries within a reasonable time. For issues that require documentation or further investigation, email is the more suitable channel.
Your Rights as a Player
Your Data Protection Rights
ace96 recognises and respects every player's rights over their personal information.
Right of Access
You have the right to request a copy of the personal information we hold about your account at any time.
Right of Rectification
If your information is inaccurate or outdated, you can request a correction through your account settings or by contacting our support team.
Right to Erasure
You may request deletion of your personal data, subject to any legal retention obligations binding on us.
Right to Withdraw Consent
You may withdraw consent to receive marketing communications at any time without affecting your account.
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